Return policy

Returns must be accepted before return by RR2 MOTORSPORT, SL. The orders of special manufacture or special orders under request, couplings ... etc, no returns will be accepted. In the case of accepting a return, it will carry a 20% surcharge for expenses and handling, any material that has been manipulated will not be returned. In the cases in which the User acquires products on or through the owner's Website, they are assisted by a series of rights, as listed and described below: Right of withdrawal The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days without the need for justification. This withdrawal period will expire 14 calendar days from the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the goods acquired on the RACING FUEL Website or in the event that the goods that make up your order is delivered separately, 14 calendar days from the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the last of those goods that made up the same purchase order, or in the case of It is a service contract, 14 calendar days from the day the contract is signed. To exercise this right of withdrawal, the User must notify RR2 MOTORSPORT, SL of his decision. He may do so, where appropriate, through the contact spaces provided on the Website or by email: [email protected] The User, regardless of the means that he chooses to communicate his decision, must clearly and unequivocally express that it is his intention to withdraw from the purchase contract. To meet the withdrawal period, it is sufficient that the communication unequivocally expressing the decision to withdraw is sent before the corresponding period expires. In the event of withdrawal, RR2 MOTORSPORT will reimburse the User for all payments received, including shipping costs (with the exception of additional costs chosen by the User for a shipping method other than the less expensive method offered on the Website) without no undue delay and, in any case, no later than 14 calendar days from the date on which RACING FUEL is informed of the User's decision to withdraw.
RR2 MOTORSPORT will reimburse the User using the same payment method used by the User to carry out the initial purchase transaction. This refund will not generate any additional cost to the User. However, RR2 RACING FUEL could withhold said refund until the products or items of the purchase have been received, or until the User presents proof of their return, depending on which condition is met first. And you must do so without undue delay and, in any case, no later than 14 calendar days from the date that RR2 MOTORSPORT was informed of the withdrawal decision.
The User acknowledges knowing that he must bear the direct cost of return (transport, delivery) of the goods, if any were incurred. In addition, he will be responsible for the decrease in the value of the products resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods. The User acknowledges knowing that there are exceptions to the right of withdrawal, as set forth in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustive, this would be the case of: personalized products; products that can deteriorate or expire quickly; Music or video CDs / DVDs without their packaging, as factory-sealed; products that for hygiene or health reasons are sealed and have been unsealed after delivery. In this same sense, the provision of a service that the User could contract on this Website is governed, since this same Law establishes that the Right of withdrawal will not assist Users when the provision of the service has been fully executed, or when it has begun , with the express consent of the consumer and user and with the acknowledgment on their part that they are aware that, once the contract has been fully executed by RR2 MOTORSPORT, they will have lost their right of withdrawal. In any case, no refund will be made if the product has been used beyond the mere opening of it, for products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.
These are all those cases in which the User considers that, in themoment of delivery, the product does not conform to the provisions of the contract or purchase order, and that, therefore, you must contact RR2 MOTORSPORT immediately and let them know the existing disagreement (defect / error) for them means or using the contact information provided in the previous section (Right of Withdrawal). The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable period of time, if the refund or, where appropriate, the replacement of the same. . The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-conforming item is appropriate. The amount paid for those products that are returned due to a defect, when it actually exists, will be fully reimbursed, including delivery costs and costs that the User may have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase. In any case, the rights recognized in the legislation in force at all times for the User, as consumer and user, will always be respected. Guarantee The User, as a consumer and user, enjoys guarantees on the products that can be purchased through this Website, in the legally established terms for each type of product, responding RR2 MOTORSPORT, therefore, for the lack of conformity of the same that is manifested within a period of two years from the delivery of the product. In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by RR2 MOTORSPORT and possess the qualities presented in it; are suitable for the uses to which products of the same type are ordinarily used; and present the usual quality and benefits of a product of the same type and that are fundamentally expected from it.
When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the section Return of defective products or error in shipping. However, some of the products that are marketed on the Website, could present non-homogeneous characteristics as long as these derive from the type of material with which they have been manufactured, and that therefore will form part of the individual appearance of the product, and they will not be a defect. On the other hand, it could be the case that the User acquires a product of a brand or manufactured by a third party on the Website. In this case, and considering the User that it is a defective product, he also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his legal guarantee right directly against them during the two years following the delivery of said products. For this, the User must have kept all the information in relation to the guarantee of the products.